Return and Refund Policy

Thank you for choosing to purchase school supplies from us. We strive to provide you with quality products and excellent customer service. This Return and Refund Policy outlines the terms and conditions regarding returns, exchanges, and refunds for online orders of school supplies placed on our website. Please read this policy carefully before making a purchase.

1. Eligibility for Returns and Refunds:

– We accept returns and refunds within 15 days from the date of delivery.

– To be eligible for a return or refund, the school supplies must be unused, in their original condition, and in the original packaging. They should also include all accessories, tags, and documents that were included with the products.

2. Non-eligible Items:

– The following items are not eligible for returns or refunds:

– Consumable items such as pens, markers, pencils, or any other item that has been used or opened.

– Personalized or customized school supplies that were specifically made or altered according to your requirements.

– Downloadable software, digital products, or any item that can be copied or reproduced.

– Gift cards, vouchers, or any form of digital credit.

3. Return Process:

– To initiate a return, please contact our customer support team via [contact details]. Provide your order number, a clear description of the issue, and any supporting evidence such as photographs if applicable.

– Our customer support team will guide you through the return process, provide you with a Return Merchandise Authorization (RMA) number, and provide instructions for returning the items.

– You are responsible for shipping the items back to us securely, using a trackable shipping method. The return shipping costs may be borne by you unless the return is due to a defect or error on our part.

– We recommend you retain the shipping receipt and any tracking information until your refund is processed.

4. Refund Process:

– Upon receiving the returned items, our team will inspect them for eligibility and verify their condition.

– If the items meet the eligibility criteria, we will proceed with the refund process.

– Refunds will be issued in the same form of payment used during the original purchase.

– Please note that it may take [X] business days for the refund to be processed and appear in your account, depending on your payment provider.

5. Exchanges:

– We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item separately.

6. Damaged or Defective Items:

– If you receive damaged or defective school supplies, please contact our customer support team immediately.

– Provide clear details of the issue, along with supporting evidence such as photographs.

– We will assess the situation and provide you with the necessary assistance, including a replacement, refund, or repair, depending on the circumstances.

7. Change of Mind:

– If you change your mind about a purchase and wish to return the school supplies, you may be eligible for a refund, subject to the eligibility criteria mentioned in section 1.

– In such cases, return shipping costs will be borne by you, and a restocking fee may apply.

8. Modifications to the Policy:

– We reserve the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Please note that this policy is designed to provide you with an overview of our return and refund procedures specifically for school supplies. For specific inquiries or further assistance, please refer to our customer support team

This Privacy Policy was last updated on May 3rd, 2023