Pickup and Local Delivery Policy
We understand that convenience is important to our customers, which is why we offer both pickup and local delivery options for online orders of school supplies. Whether you prefer to pick up your items or have them delivered to your doorstep, we have you covered. Please read the following information regarding our pickup and local delivery services:
1. Pickup Option:
– If you choose the pickup option during the checkout process, you can collect your ordered school supplies from our designated pickup location.
– Once your order is ready for pickup, we will notify you via email or phone with the necessary details, including the pickup address, pickup hours, and any additional instructions.
– When you arrive at the pickup location, please present your order confirmation or any other identification required to verify your purchase.
– Our staff will assist you in locating and collecting your school supplies, ensuring that they are in good condition before you leave.
2. Local Delivery Option:
– If you prefer the convenience of doorstep delivery, you can choose our local delivery option during the checkout process, provided your location falls within our designated delivery zone.
– Delivery charges for local delivery will be clearly indicated during the checkout process based on your location.
– We strive to deliver your school supplies within the estimated timeframe mentioned at the time of purchase. However, please note that delivery times may vary depending on factors such as order volume, traffic conditions, and unforeseen circumstances. We will make every effort to inform you of any significant delays.
– Prior to delivery, we will contact you to confirm the delivery details, such as the delivery address, contact person, and any specific delivery instructions you may have.
– On the scheduled delivery day, our driver will deliver the package to the provided address. Please ensure someone is available to receive the delivery during the specified delivery window.
– If there is no one available at the delivery address, our driver may attempt to contact you or leave a delivery notification. In such cases, it will be your responsibility to reschedule the delivery or arrange for pickup from a designated location.
3. Returns and Exchanges:
– If you need to return or exchange any school supplies, please refer to our Returns and Refund Policy for detailed instructions. The policy will outline the terms and conditions regarding returns, exchanges, and refunds for both pickup and local delivery orders.
4. Communication and Support:
– Our customer support team is available to address any questions or concerns related to your pickup or local delivery order. Please feel free to contact us via support@school-cart.com for assistance.
5. Limitations:
– Pickup and local delivery services are subject to availability and may be limited during peak periods or exceptional circumstances.
– We reserve the right to modify or discontinue our pickup and local delivery services at any time without prior notice. Any changes will be communicated on our website or through other relevant channels.
We strive to provide a convenient and efficient experience for our customers. Whether you choose to pick up your school supplies or have them delivered locally, we are committed to ensuring a smooth and satisfactory service. Should you have any additional questions or require further information, please do not hesitate to reach out to our customer support team.
This Privacy Policy was last updated on May 3rd, 2023
